Social Network Analysis for Churn Prediction in Telecom Data
نویسنده
چکیده
Social Network Analysis (SNA) is a set of research procedures for identifying group of people who share common structures in systems based on the relations among actors. Grounded in graph and system theories, this approach has proven to be powerful measures for studying networks in various industries like Telecommunication, banking, physics and social world, including on the web. Since Telecommunication industries deals with huge amount of data, manual analysis of data is very difficult. In this paper we explore the Social Network Analysis techniques for Churn Prediction in Telecom data. Typical work on social network analysis includes the construction of multi-relational telecom social network and centrality measures for prediction of churners in telecom social network. Keywords-Social Network Analysis (SNA), Churn Prediction, Centrality Measures.
منابع مشابه
Customer Behavior Mining Framework (CBMF) using clustering and classification techniques
The present study proposes a Customer Behavior Mining Framework on the basis of data mining techniques in a telecom company. This framework takes into account the customers’ behavior patterns and predicts the way they may act in the future. Firstly, clustering technique is used to implement portfolio analysis and previous customers are divided based on socio-demographic features using k</em...
متن کاملDimensionality and data reduction in telecom churn prediction
Purpose – Churn prediction is a very important task for successful customer relationship management. In general, churn prediction can be achieved by many data mining techniques. However, during data mining, dimensionality reduction (or feature selection) and data reduction are the two important data preprocessing steps. In particular, the aims of feature selection and data reduction are to filt...
متن کاملCustomers Churn Prediction and Attribute Selection in Telecom Industry Using Kernelized Extreme Learning Machine and Bat Algorithms
With the fast development of digital systems and concomitant information technologies, there is certainly an incipient spirit in the extensive overall economy to put together digital Customer Relationship Management (CRM) systems. This slanting is further more palpable in the telecommunications industry, in which businesses turn out to be increasingly digitalized. Customer churn prediction is a...
متن کاملReview of Data Mining Techniques for Churn Prediction in Telecom
Telecommunication sector generates a huge amount of data due to increasing number of subscribers, rapidly renewable technologies; data based applications and other value added service. This data can be usefully mined for churn analysis and prediction. Significant research had been undertaken by researchers worldwide to understand the data mining practices that can be used for predicting custome...
متن کاملHigh Accuracy Predictive Modelling for Customer Churn Prediction in Telecom Industry
Churn prediction is an important factor to consider for Customer Relationship Management (CRM). In this study, statistical and data mining techniques were used for churn prediction. We use linear (logistic regression) and non-linear techniques of Random Forest and Deep Learning architectures including Deep Neural Network, Deep Belief Networks and Recurrent Neural Networks for prediction. This i...
متن کامل